Your privacy, protected.

Balanced Injection LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, book an appointment, or communicate with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, date of birth, email address, phone number, and mailing address provided when booking an appointment or contacting us.
• Health Information: Medical history, treatment history, medications, allergies, and other health-related information necessary to provide safe aesthetic services. This information is protected under HIPAA.
• Payment Information: Payment is processed securely through our booking platform. We do not store full credit card numbers.
• Communications: Messages, emails, and texts you send to us, including appointment confirmations and inquiries.
• Website Data: Basic analytics data such as pages visited and browser type, collected through our website platform.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your appointments
• Provide safe, personalized aesthetic treatments
• Send appointment reminders, follow-up messages, and treatment-related communications
• Process payments and maintain financial records
• Respond to your questions and requests
• Comply with legal and regulatory requirements, including HIPAA
• Improve our services and patient experience

3. SMS Messaging

By providing your phone number and booking an appointment, you consent to receive SMS text messages from Balanced Injection LLC. These messages may include appointment confirmations, reminders, follow-up care instructions, and practice updates.

Message frequency varies. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. To opt back in, reply START. For help, reply HELP or contact us at hello@balancedinjection.com.

We do not sell or share your phone number with third parties for marketing purposes.

4. HIPAA & Health Information

Balanced Injection LLC is committed to protecting your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). Your health information will only be used or disclosed for treatment purposes, payment, or healthcare operations, or as otherwise required or permitted by law.

You have the right to access, amend, and request restrictions on your health information. For questions about your health information rights, please contact us directly.

5. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal and health information from unauthorized access, disclosure, or misuse. Our booking and charting systems use encrypted, HIPAA-compliant platforms.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With service providers who help us operate our business (such as our booking platform and payment processor), under strict confidentiality agreements
• With your medical director as required for clinical oversight and compliance
• As required by law, court order, or regulatory authority
• With your written consent

7. Before & After Photos

Before and after photos are taken at appointments for medical record purposes. Use of your photos for marketing, social media, or educational purposes is entirely optional and will only occur with your explicit written consent. You may withdraw consent at any time by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

9. Children’s Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from minors without parental consent.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Balanced Injection LLC
Sari Arkin, BSN RN
Email: hello@balancedinjection.com
Phone: 970-703-8978